OUR RETURN POLICY: IT’S REALLY SIMPLE!
(30 Days – No Questions Asked Return Policy)
The Customer should verify the Product upon its receipt. We assure you of free replacement or repairs in case of any manufacturing defect in the performance of the standard products purchased from us within 30 days of receipt of material at your end. Kindly email our Customer Care team at sales@t4pumps.co.za or call our Number at +27 78 940 7261 , if case of any questions or queries for timely resolution. Resolution in various cases is given below:
Reason of Return
- Was Delivered in a Physically damaged Condition
-
Has Missing Major Parts of Accessories
- Is Different from What was Ordered
- Is No Longer Needed (Subject to Acceptance by Us)
Resolution
- Free Replacement
-
Delivery of Missing Parts / Free Replacement
- Delivery of Material Originally Ordered
- Refund Subject to Valid Reason of Return
If the fault is on us (mixed up, faulty on arrival), we’ll of course pay for return shipping.
As soon as the return or exchange has cleared it’s inspection, you will be notified of your exchange or credit immediately.
How To Return? Kindly raise a return & service request within 30 days of material delivery. Next Steps:
INFORM US
PREPARE PACKAGE
SEND THE PACKAGE
WE RECEIVE THE PACKAGE
REPLACEMENT OR REPAIR WITHIN 7 DAYS